Innovative/HAT employees from across the company gather to review a new product in the development stage. As a small yet nimble company, employees from all departments are able and encouraged to contribute to a product’s development.
When it comes to office products suited to meet the needs of today’s workforce, no company can quite match the unique position of Innovative.
In 2018, Innovative acquired HAT Contract, a major step in the company’s 30-plus year history. Prior to this, Innovative had long been recognized as an American-based leading provider of high-quality monitor arms and mounts for decades. In fact, the company began designing and manufacturing monitor arms and mounts in 1986, making it an early pioneer in the industry.
Full Suite of Products
Today, Innovative and HAT Contract offer a full suite of products that work exceptionally well together, bringing even more value to customers. For example, customers looking to create a beautiful yet functional open office or semi-open office floor plan have multiple table and table configuration options to choose from along with high quality and highly functional monitor arms. With the ability to add monitor arms, dividers or mobile pedestals, Innovative and HAT customers have even more solutions to meet a worker’s entire workspace and desking requirements.
With the ability to add monitor arms, dividers or mobile pedestals, Innovative and HAT customers have even more solutions to meet a worker’s entire workspace and desking requirements.
Yet this “one stop shop” solution is only one element setting Innovative and HAT apart. The real secret sauce to the company’s difference is its culture and people.
A Unique and Inclusive Culture
Unlike other manufacturers in the industry, Innovative takes a balanced – and even company-wide – approach to product design and development.
For various reasons, many manufacturers in the industry put a heavy emphasis on product engineering. Others put more of a focus on product design. Some manufacturers, because of their large size, intentionally separate their design and engineering teams, creating operational silos where there should not be. But not Innovative.
When a new product is being considered for commercialization, the entire company becomes involved. From the very beginning, Innovative product designers and engineers work together and listen to each other.
When a new product is being considered for commercialization, the entire company becomes involved.
Employees from all other parts of the company become involved too, from packaging to marketing to sales. As a small yet flexible company, everyone’s voice is heard and considered. What’s more, Innovative HAT goes to great lengths to ensure the focus is always on the end-user; no discussions take place without data or considerations on how the product will benefit the end-user.
This collaborative and fully inclusive process generates several important outcomes. First, every Innovative employee becomes invested in the process. They are able to help move the product through to successful completion and launch. Second, the process moves along smoothly where everyone who needs to be involved is, right from the start; with no silos there are no “surprises” along the way. And last but not least, the finished product is one that has received multiple inputs from a variety of sources to ensure it meets the market and end-user’s need.
The Ella Monitor Arm won a Buildings magazine 2019 Product Innovation Award. Ella is a perfect example of the company’s balanced approach to incorporating design and engineering equally to fit a user’s need. It’s aesthetically appealing while also strong enough to hold the largest and heaviest monitors available today.
Innovative enjoys an enviable reputation as a company known for making high-quality products that are durable, well-designed, easy to use and available with a quick turn around time. With its user-centered approach to product design, the products contribute to greater employee productivity and wellness. They are flexible to accommodate sit-stand modes using their retro sit-stand workstations or other various working modes with their monitor arms.
As the company accelerates into 2020, it will continue to find new ways to innovate its products and improve upon its already outstanding customer service. Key to this will be Innovative’s people and its culture. Because after all, it’s the people and the culture which sets Innovative apart.