You are welcome to purchase directly from HAT Design Works by calling 800-524-2744, or sending an email to orders@team-hat.com. HAT Design Works’ monitor mounting solutions are also available through various re-sellers and dealers.
For orders placed by phone, HAT Design Works can accept credit cards or credit terms to qualifying customers. To apply for credit, please contact HAT Design Works' sales team at 800-524-2744.
HAT Design Works will assess sales tax on orders shipping to Pennsylvania addresses unless you have a tax-exempt certificate, in which case no sales tax will be assessed.
Our normal business hours are 9 a.m. – 5 p.m. EST Monday-Friday. During non-business hours, you can email us at customerservice@team-hat.com and your inquiry will be responded to the next business day.
All returns must be labeled with a valid Return Authorization (R/A) number on the outside of packaging. Shipments without R/A numbers will be rejected. R/A numbers may be obtained by calling 800-524-2744. a. RESTOCKING FEES — Standard Items totaling value of $1,000 or less will incur no restocking fee if returned in resalable condition and [...]
HAT Design Works’ Schedule B number is 8473.305100.
HAT Design Works does not participate in NAFTA. Our products are classified in subheading 8473.30, which is covered by the Information Technology Agreement and puts the duty rate at zero for participating countries (Canada and Mexico). Since the duty rate should be zero, there is no reason to issue a NAFTA certificate.