May I purchase directly or do you have distributors?

You are welcome to purchase directly from Innovative by calling 800-524-2744, or sending an email to orders@innovativeworkspaces.com. Innovative’s monitor mounting solutions are also available through various re-sellers and dealers.

By | August 29th, 2016|0 Comments

What payment method is accepted?

For orders placed by phone, Innovative can accept credit cards or credit terms to qualifying customers. To apply for credit, please contact Innovative's sales team at 800-524-2744.

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Do you charge sales tax?

Innovative will assess sales tax on orders shipping to Pennsylvania addresses unless you have a tax-exempt certificate, in which case no sales tax will be assessed.

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Do you offer government pricing?

Innovative is a GSA Contract Holder. GSA Contract #: GS-28F-011GA. Please visit our Government page for more information.

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What are your business hours?

Our normal business hours are 9 a.m. – 5 p.m. EST Monday-Friday. During non-business hours, you can email to customerservice@innovativeworkspaces.com or send a message in web chat and your inquiry will be responded to the next business day.

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What is your return policy?

All returns must be labeled with a valid Return Authorization (R/A) number on the outside of packaging. Shipments without R/A numbers will be rejected. R/A numbers may be obtained by calling 800-524-2744. a. RESTOCKING FEES — Standard Items totaling value of $1,000 or less will incur no restocking fee if returned in resalable condition and [...]

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What is your Schedule B number for importing?

Innovative’s Schedule B number is 8473.305100.

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Where can I obtain a copy of Innovative’s NAFTA certificate?

Innovative does not participate in NAFTA. Our products are classified in subheading 8473.30, which is covered by the Information Technology Agreement and puts the duty rate at zero for participating countries (Canada and Mexico). Since the duty rate should be zero, there is no reason to issue a NAFTA certificate.

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