How do I counterbalance my monitor arm?

You must attach the monitor to the arm, and you must place the arm in the mount, prior to attempting adjustments. Press the arm down to approximately parallel with the desk prior to turning the strength adjustment screw. This relieves pressure on the gas cylinder and makes it easier to adjust. If the arm is [...]

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How do I purchase internationally?

Please visit our contact page to reach out to Innovative’s international subsidiaries.

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What can I do with my FLEXmount?

The FLEXmount offers six different options for mounting or reconfiguring your monitor arm.

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How do I remove the Tablik puck from the back of my tablet?

Using a citrus-based solution will help to remove some of adhesive from the puck, then you should be able to pry the Tablik puck off of the tablet.

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How do I adjust my tilter?

You can adjust the tension of the tilter by using the hex key that was included with your monitor arm. By using the hex key at the bottom of the tilter, you can tighten or loosen the tension based on your needs.

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How do I know if my monitor is VESA-compliant?

VESA-compliant monitors follow an industry-standard mounting system. There will be a 75mm (about 3") or 100mm (about 4") square screw hole pattern on the back of your monitor. If you do not see one, remove the base from the monitor (see your monitor's User's Guide for instructions on how to do this).

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What is the lead time for my monitor mount?

Generally, the average lead time for our monitor mounts is 3-5 business days. All of Innovative’s products are made to order, allowing for customizable options to meet the needs of customer applications. Lead times for individual products depend on available materials and order quantities.

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Where do you manufacture your products? Where is the product shipped from?

Most of Innovative’s products are designed and assembled in the US.  Most products are shipped from our Easton, PA headquarters.

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What warranty do you offer?

Monitor arms come with a 10 year warranty. Winston Workstation® includes a 5 year warranty, Tablik® includes a 3 year warranty, and Busby® and the Bild® electric height adjust column are covered with a 1 year warranty. You can visit our warranty page for more information.

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What quality and environmental standards are you compliant with?

Innovative strives to provide the best product possible through our quality standards and award winning design. Our products are tested to 30,000 cycles, far exceeding BIFMA industry standards. You can learn more about Innovative’s commitment to quality here. To reduce environmental impact, Innovative is fully compliant with Restriction of Hazardous Substances Directive (RoHS), WEEE Directive [...]

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