For this month’s Innovative Team Spotlight, we’re talking to Rich, Innovative’s Quality Manager. Rich and his team are responsible for making sure the customer experience with our products is the best it can be and are always working to richmake improvements along the way.





1. How long have you been with Innovative?

I have been working at Innovative Office Products for two years and two months.

2. What do you like most about your job?

The best part about my job is being part of change within the company. Change includes implementing quality measures to ensure our products meet our customers’ expectations and elimination of waste as part of our Lean journey.

3. What would you like others to know about your job?

This job is challenging working with both customers and suppliers as there are many aspects that must be attended to. The Quality Management System requires constant review in maintaining documents and procedures.

4. What has been your proudest moment at Innovative?

The company had a QMS audit conducted by one of our medical customers and there were no findings. The rewarding thing to me was that our production personnel knew the correct answers in regards to how he or she performed their operation.

Thanks, Rich! Don’t forget to join us next month for a new Innovative Team Spotlight installment. In the meantime, you can always follow us on Facebook, Twitter, LinkedIn, and Google+ for daily updates on everything Innovative!